Resetting Password

  • There are two main scenarios in which you would need to reset your password. The first being, you know your password, but it is expiring soon. The second being, you have forgotten your password. No matter which bucket you fall in, here are directions on how to change your password.

     

  • Password Expiring Soon

    If you know your password, and are receiving email notifications to change your password, this is what you do.

    While logged in to your device:

    • Open the Security Options
      Press the Ctrl+Alt+Delete keys simultaneously.  
    • Select "Change a password"
      A security dialog box will appear. Click on the "Change a password" option.  
    • Enter your current password
      In the Change Password dialog box, enter your current password in the "Old password" field.  
    • Enter your new password
      In the "New password" and "Confirm new password" fields, enter your desired new password.  
    • Click "OK"
      Once you've entered and confirmed your new password, click "OK" to save the changes.  

    Here is a video guide on how to change your password. >> VIDEO

  • Forgotten Password

    If you have forgotten your password, a ticket will need to be submitted. You will not be able to submit one yourself if you do not have access to your account. Ask someone to submit one for you or contact front office staff or the Instructional Technology Assistant, who can also submit one on your behalf. Once IT receives a ticket, they generate a temporary password that will be sent to the person who opened the ticket.

    Once they have given you the temporary password, you will need to log in using a Windows device.

    • Access the Password Reset Options
      On the Windows login screen, select the "other user" account you want to reset the password for.
    • Verify Your Identity
      Under the user field, type your first and last name with no spaces and press Tab or click into "Old password"
    • Enter the temporary password
      In the Change Password dialog box, enter the temporary password in the "Old password" field.  
    • Enter your new password
      In the "New password" and "Confirm new password" fields, enter your desired new password.  
    • Click "OK"
      Once you've entered and confirmed your new password, click "OK" to save the changes.  

    Here is a video guide on how to change your password. >> VIDEO

  • In either scenario, when changing your password, please follow the District Passphrase Guidelines. Keep your password safe and do not share with anyone for security.